SYMA Drone FPV and Quadcopter, RC Helicopter Official Online Store

What does my warranty include?
All aircrafts sale on symamall.com carry 12 months warranty unless specified otherwise.
As for accessories, such as cable and propeller, they carry 2 weeks warranty.
PLEASE NOTE: symamall.com only repairs and replaces his own products. Please note that we keep records of serial numbers (SN code or IMEI) of every products we sold out.

What about the No reason return policy?
We not accept "No reason" return.
Like "I am not like"." It is not like I think"." I think will have some more function"." Speed not like I wish" etc.
We are unable to issue refunds for orders processed beyond that time frame.
Please note that unless the item you bought was DOA (dead on arrival), the product you bought will be subject to a 50% re-stocking fee. (We do not pay return shipping fee)
We not accept change model after you got packages, if you want to change another model, you will be subject to a 30% re-stocking fee. (We do not pay return shipping fee and your old drone must never used all in new also)
Please read through the descriptions of the item to gain a thorough understanding of the item specifications, compatibility, price and shipping terms before placing an order.
If you are uncertain about any terms, feel free to email us.

Most items sold by symamall are covered by the following comprehensive product warranties:
30 Days money back guarantee
▪ In the unlikely situation that your product is faulty( not man-made damage), you can send it back for a refund within 30 days of receiving it. Return shipping reimbursement is unavailable.
▪ If the product works (but you do not wish to retain it) you can also send it back within 45 days period for a refund (packing and products without damage). A 15% restocking and handling fee will be charged within 15 days, return shipping reimbursement is unavailable; A 30% restocking and handling fee will be charged in 15 - 30 days. Return shipping reimbursement is unavailable.
▪ Refund is unavailable more than 30 days! If any problems, we support repair.

What is the repair item & exchange policy?
Repair and exchange only on defective units.
For buyer had used old aircraft we only can support repair service. For some big problem aircrafts we only can promised buyer you will get a well aircraft back but maybe you will get is another same model used aircraft or some part changed one.

DOA(Dead on arrived) buyer ship back for exchange new one, symamall.com will pay the return delivery fee.
If request for refund, symamall.com refund payment but no include shipping fee.
IN ONE MONTH report problem for fix, buyer will pay for ship back fee.
After you reported to us, please ship back and give us track within 5days. If you not ship back on time you need pay ship back fee too.
We only support and repair we sold out items, please not need ship back other seller or website sold to you items. We will destroy it.

Our warranty covers:
Any technical problem(Not need change hardware)
Our warranty covers only those defects which arise as a result of normal use of the product, and those not apply to any:

▪ Improper or inadequate maintenance
▪ Misusage and mishandling
▪ Fire, flood and other will-of-god
▪ Damaged by a wrong voltage use
▪ Physical damage (for example, dropping the device on the floor or into water, broken screen, broken case, etc)
▪ Unauthorized modification or alteration

What if the item I receive is defective or damaged?
If the item you receive is defective or damaged, you can request a replacement or a refund.
Please check your items immediately upon delivery and inform us within 48Hrs.
Replacements and refunds are accepted on merchandise within 5 days of receipt for items that
HAVE NOT BEEN USED, LIKE NEW WITH NO COSMETIC OR TECHNICAL CHANGES.
PLEASE NOTE: Shipping and handling charges are non-refundable.

How do I make a return or exchange ?
Simply include in your package, along with the defective unit, our warranty card for items
one paper write detailed description of the problem your e-mail address.
Securely pack and seal the return merchandise in an appropriate box or envelope, and send it back to us using a safe shipping method.
PLEASE NOTE: symamall.com does not assume return shipping costs